4.2 University Counselling Service
Very few things remain stable and unchanged for very long and university life is no exception. You will inevitably experience struggles of one kind or another, whether they are study-related or personal, but you do not have to struggle on your own.
We have a dedicated welfare team to support all aspects of your health and wellbeing whilst you are studying here to help you reach your academic potential, navigate any problems you encounter in the most helpful ways and make the most of your time here at Oxford.
Maintaining good mental health is just as important as maintaining good physical health and our aim is therefore to take a holistic approach to support your wellness and development, so that by the time you graduate, you will not only be equipped to embark on a fulfilling career but to also lead meaningful lives as better humans in a changing global landscape.
Our Welfare Team comprises of the Welfare Dean, the Senior Tutor, the Sub Deans, the Disability Coordinator, Harassment Advisors and Peer Supporters. The welfare team will work proactively and collaboratively with representatives from the Student Union, academic staff, university wide services and community services to support our students. Further information about the college’s welfare offer can be found on https://reuben.ox.ac.uk/health-wellness-and-welfare.
The College has funding to bid for a University Nursery priority place for students.
Welfare Dean: Kirren Mahmood, Welfare.firstname.lastname@example.org
The Welfare Dean serves as the first point of contact for students dealing with any issues related to welfare or wellbeing and support is tailored to the specific needs of each student.
This may include:
- Just being a friendly face and having an informal chat when you need it
- Offering a reflective space and actively listening to your problems
- Developing a shared understanding of the presenting problem/s with the student
- Psychoeducation and raising awareness of other significant issues including remits/criteria for relevant services
- Sharing self-help resources and information
- Supported signposting (directing our students to the most relevant services/ professionals for their needs)
- Offering preliminary evidence-based interventions for mild to moderate difficulties such as low mood, anxiety, stress and feeling overwhelmed
Kirren will be available for confidential drop-in sessions and pre-scheduled appointments. If you ever feel distressed; struggle with your mental health or any personal problem; experience relationship/ family issues; substance misuse; or you are just worried about your work, please do not hesitate to contact her.
Kirren is also one of the College's Harassment Advisors and oversees the student Peer Supporters (trained by the University Counselling Service).
Senior Tutor & College Disability Lead: Dr Caroline Mawson, email@example.com
Caroline is responsible for the academic administration of the College and oversees the Academic Office. She is concerned with students’ academic progress, ensuring the delivery of high-quality teaching, and dealing with any problems related to your studies/work. She has a welfare responsibility for students in conjunction with that of subject tutors/ advisors and the other members of the welfare team.
If you have any concerns re your subject; academic progress; working relationship with tutors or your department, please contact Caroline.
Disability Coordinator & Academic Administrator: Ellen Moilanen. firstname.lastname@example.org
The University has a wide range of resources to help colleges create an accessible and inclusive learning environment for students with disabilities, and here at Reuben we aim to remove or reduce any barriers to learning.
Along with the Senior Tutor, the Disability Coordinator is responsible for advising students about provision and support available for a wide range of disabilities- seen or unseen and can help you with any reasonable adjustments you may require to have the full experience of what this college and university has to offer.
This may include:
- A sensory or mobility impairment
- A long-term illness or physical/mental health condition
- A specific learning difficulty (SpLD) such as dyslexia, dyspraxia or ADHD
- A social or communication difficulty such as autism spectrum condition
Ellen and Caroline may liaise with linked staff members from the University Disability Advisory Service (Annabelle Jackson and Pauline Graham) who are specialist advisors for information and advice on disability issues. They can help facilitate further assessment and support if required to help you study well and access all aspects of your education and college life. For further information, please refer to the college Disability Resources and Advice website.
Ellen also manages exam support for students.
If you have a disability or think you may have one – a long-term physical or mental health condition that affects your ability to carry out day-to-day activities, you are welcome to consult the Senior Tutor or Disability Coordinator confidentially in the first instance.
Sub Dean: Dennis Mazingi
The Sub-Dean forms a core part of the College’s welfare and pastoral support, assisting the Dean(s), Welfare Dean, and college staff in create a welcoming, safe and supportive environment for our College community.
The Sub Dean is based on the main college site in Farndon Court, and when on duty, they will be available to our students out of hours, who require help or advice for any pastoral/welfare issue. Students will be able to contact the Sub Dean or the on-call member of staff via Linacre Porters Lodge on +44 (0)1865 271 650.
The Sub Dean works closely with the Welfare Dean, Senior Tutor and Graduate Common Room (GCR) Welfare Officers to channel welfare issues to the wide range of pastoral care resources at the College and wider University as appropriate.
In addition, the Sub Dean will monitor any large student-led events hosted in the College or in college accommodation (Farndon court), and in conjunction with Linacre, shared Reuben-Linacre events.
The College is linked to a GP Practice, Dr Leaver & Partners at the Jericho Health Centre that provide NHS medical services and all students are strongly encouraged to register with the practice upon arrival. For further information please visit https://www.leaverandpartnersjericho.nhs.uk/
Please contact the surgery for all medical appointments with a doctor or practice nurse for any health (or mental health) concerns. This may include sleep disturbance, contraception and sexual health, medicines, vaccinations or managing a long-term health condition.
For further information about healthcare for students please visit: https://www.ox.ac.uk/students/welfare/health/doctors
Sometimes students might not wish to take their problems to a member of staff. Evidence has shown that students are more likely to approach a peer for support than a more senior member of staff in the first instance.
Which is why our students will be able to reach out to peer supporters from Linacre College during our inaugural year. For further information about who they are, please visit: https://www.linacre.ox.ac.uk/sites/default/files/peer_support_poster.pdf
Peer Supporters are students who have received intensive training and regular supervision by the University Counselling Service to help other students think through issues and provide emotional support in a safe and confidential manner. Linacre has a team of several trained Peer Supporters who are available to talk to students about a variety of issues, big or small. You can contact a Peer Supporter by emailing email@example.com
If you start feeling homesick or isolated, or you struggle to settle in; or you have any concerns about any aspect of college life- you might find it easier to approach a Peer Supporter to begin with.
Reuben will train their own Peer Supporters for the academic year 2022-23. Some of our Peer Supporters will get elected by the GCR committee and take on a more visible and active role as student Welfare Officers.
For further information about the Peer Support Training, please visit:
Each student is allocated to a senior member of the College (see 7.1), who acts as their College Adviser. The aim is to establish a more personal relationship between individual students and a senior academic member of staff, from whom, should the need arise, the student can seek advice on personal or academic matters. Your College Adviser will be able to direct you to relevant sources of advice and support, which you should feel free to consult as necessary. These might include (but are not limited to):
- The Welfare Dean
- The Graduate Common Room President or Welfare Officers
- The College GP
- The College Senior Tutor or Academic Administrator
- The College Accounts office or Bursar
Harassment Advisors (Bullying & Harassment)
The university and college do not tolerate bullying; harassment or victimisation in any form. All members of the College are expected to treat each other fairly and with respect, courtesy and consideration.
If you feel that you have recently experienced any bullying or harassment, there are a number of people who are available to help and advise you by clarifying the options open to you, assisting you in resolving the matter informally where possible, and supporting you throughout the resolution of your concerns. Information will be held in confidence, except in cases where there is an unacceptable risk to a member of staff, student or to the University.
The College has three Harassment Advisors for students who can offer confidential advice:
Students can also contact the University's harassment line on 01865 270760 or firstname.lastname@example.org
For further information about the university’s response to bullying and harassment, including the Harassment Advisor Network please visit https://edu.admin.ox.ac.uk/harassment-advice#/
For information re help and advice available to students for dealing with harassment and conflict please visit https://www.ox.ac.uk/students/welfare/harassment?wssl=1
The University's full policy and procedure on harassment can be found at: University Policy & Procedure on Harassment and there is also a helpful one-page flow-chart to guide students who are experiencing harassment.
University Sexual Harassment and Violence Support Service (SHVSS)
The SHVSS provides a safe space for all Oxford students to be heard, offering free support and advice to any student who has been impacted by sexual harassment or violence. All specialist advisors at the service are trained to support you at your pace, free of charge and in confidence.
For further information about the service please visit https://www.ox.ac.uk/students/welfare/supportservice
The university has appointed an Independent Sexual Violence Advisor (ISVA) called Beki Osborne who provides emotional and practical support and advice to any student who has experienced sexual violence, recently or in the past.
Students can self-refer to the ISVA using the following referral form https://www.dpmscloud.com/external/referralformselfosarcc or email email@example.com for further advice.
For further information about the ISVA please visit: https://www.ox.ac.uk/students/welfare/supportservice/isva
It is often possible to resolve personal or emotional problems that are getting in the way of having a good experience at Oxford and preventing you from realizing your full academic and personal potential with help from the Senior Tutor, Welfare Dean, or the College Doctor.
If however you need to speak to a professional counsellor/ therapist, the University has an excellent counselling service that offers individual counselling, workshops/ short courses, group counselling, self-help resources and podcasts to help you gain understanding and insight into any difficulties you may be experiencing, to develop emotional resilience and put into effect real change, enabling you to fulfil your academic and personal potential.
OUCS offer free and confidential support, but they are not an emergency service.
Appointments can be made by telephone (2)70300, by email to firstname.lastname@example.org, or by a personal visit to their offices at 3 Worcester Street. You will find details of the service here,
Reuben College have a link with a representative from the University Counselling Service called Anne Marie-Daly who offers regular supervision to our welfare team and guides them with their welfare strategy.
Reuben College recognizes the importance of equality and diversity in advancing intellectual endeavours. As a new college, we are building a community of people and practice with diversity at the heart of all our academic and applied endeavours. We will be embedding and advancing equal rights as we build our College community and tackle the big challenges in our academic research. This gives our students both the opportunity and the shared responsibility to shape the culture and ethos of our community.
Through every one of its committees, events, procedures and practices, the growing community of Reuben College are creating an environment in which everyone can take advantage of the unique opportunities that living, working and studying in Oxford can bring, whatever their background. We hope that, as our community grows, all members continue to work towards ensuring equity of opportunity for each individual, without exception.
The Graduate Common Room will elect at least one Equality and Diversity representative from amongst its members, who will work with the GCR Social Secretary(ies) and other officers to ensure all College events are inclusive and, as part of their induction, all new students will be encouraged to participate in a variety of Equality workshops, potentially including implicit bias and race awareness.
All College members are bound by the College’s Equality Policy and commitment to the College’s Equality Action Plan. If you have any concerns or specific queries re equality issues you are encouraged to contact our college champion for EDI Dr Katrina Charles on email@example.com who can speak to you confidentially. For further information please visit College Champion for Equality, Diversity and Inclusion.
If your query is specifically related to Disability, please contact our College Disability Lead Caroline Mawson on firstname.lastname@example.org.